Thomson Reuters unleashed a groundbreaking new product with a game-changing shared IT infrastructure.


$65 Million


Products & Solutions

Thomson Reuters

Unleashing a groundbreaking new product and saving $65 million.

As a global information provider, Thomson Reuters knows the value of delivering timely, accurate and complete information. This is the story of how the company combined a shared IT infrastructure and a private cloud with a customer-focused development process to fundamentally change the way legal research is done and create a foundation for continued success.

Thomson Reuters already had a market-dominant product – Westlaw – a legal research tool used by 98% of large U.S. law firms. “But good companies don’t sit still,” says Cary Felbab, vice president, Technology, Thomson Reuters Professional Division. “As we looked around at a new breed of lawyers who grew up searching on the internet, we saw an opportunity to widen the Thomson Reuters competitive advantage by dramatically raising the bar on the quality, speed and ease of legal research.”

Building a technology foundation that could support that goal yet remain economically feasible was key. The efficiency, flexibility and scalability of the company’s NetApp shared IT infrastructure was critical to transforming the vision into reality, and the outcome has been nothing less than a game-changer in the industry.

In the end, Thomson Reuters built a vastly improved tool – WestlawNext – that fundamentally transformed the customer experience with its large leap forward into human-centric computing. At the heart is a powerful search engine that is intuitive and user-friendly. Lawyers and legal researchers can now pose search queries in a human manner and get the information they need quicker (research time is reduced 64%), and the searches are more accurate and comprehensive.

About this Customer


Thomson Reuters is the world’s leading source of intelligent information for businesses and professionals. The company combines industry expertise with innovative technology to deliver critical information to leading decision-makers in the financial, legal, tax and accounting, healthcare, science and media markets, powered by the world’s most trusted news organisation. With US $13.1 billion in revenue, Thomson Reuters employs some 55,000 people in more than 100 countries around the world.

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